The Katanax Way: Reliable Fusion. Real Support.
Katanax designs reliable, easy-to-use fusion instruments backed by a knowledgeable and responsive support team. We’re here to help you get the most out of your equipment—whether you’re just getting started or troubleshooting a complex sample.
Our focus is on practical solutions, dependable performance, and helping your lab run smoothly. See what other users have shared about their experience below.
What Our Customers Say
“I was going to hassle you for a part number for the mold holders for our new Katanax X-600 but after I RTFM’d I see that once again the design engineers at Katanax have pleasantly surprised me with simple and surprisingly effective design for a mold holder. I’m not sure if you have a mechanism for getting positive feedback to Katanax but if you do please let them know: I’m once again very happy as this is a perfect example of advanced materials engineering combined with robust, elegant design engineering. I honestly wish that all instrument manufacturers were this considerate of their clients needs.”
Mr Ashley Locke
X-ray Laboratory Co-ordinator, Queensland University of Technology
“…During their demo, the Katanax immediately spoke to us. It is a simple process with few movements; simply ‘door open, crucibles in it, door close’. This simplicity was exactly what we were looking for.”
“Yet it has been one of the better choices we’ve ever made.”
“The reliability, robustness and reproducibility of our data have greatly improved by this way of access. In addition, the number of re-analyses has been reduced. With this device we turn off the analyst’s influence as much as possible.”
Mr Jürgen Van Kammen, Technical director, RCI Analytical Services. Translated via
“Customer service and support is amazing – always quick responses, helpful information, pictures, descriptions and follow-up so we can perform maintenance ourselves.”
Ms Michaela Eisenbeisz
Senior Chemist, BEPC/Dakota Gas
“I will let the customer know and advise you asap, many thanks as always for your awesome customer service :).”
Ms Julia Dixon
Sales, AXT
“Katanax went above and beyond to help us and I, for one, appreciate that so much. You all are angels. Thank you.”
Ms Kelley Jacobs
Lead Product Research Technician, Goodyear
“Your service is impeccable, not that we get bad service from other suppliers but your response time is amazing. I will recommend Katanax once again to any of our labs that fuses.”
Anonymous
in accordance with the customer’s company policy.